FAQs
What types of products do you offer?
We specialize in innovative and stylish fitness, sport, and home gears accessories as well as fitness equipment designed for convenience and personalization. Our products cater to both children and adults, ensuring a perfect fit for an active lifestyle.
How can I ensure the right fit for your products?
To ensure the right fit, we provide detailed sizing information and guidelines on our product pages. It is advisable to measure your requirements accurately before making a purchase to avoid any discrepancies.
What is your return policy?
We have a 30-day return policy. To be eligible for a return, items must be in the same condition as received, unworn or unused, with tags, and in their original packaging. Proof of purchase is also required.
How much is shipping?
Shipping is free base on your location and when purchase is made at specific price points.
How long does it take for an order to arrive?
This depends on the product ordered successful completion. Please use this table as a reference for shipping. Please keep in mind that processing can take 1-5 business days. In most instances, we ship the next business day.
| Orders | Shipping Time frames |
|---|---|
80% |
1-3 business days |
15% |
4-8 business days |
5% |
Over 8 business days |
Due to the pandemic, lack of stock, customs inspection, extreme weather, etc., there may be a delivery delay.
Can I have a tracking number?
This depends on the product ordered. When you complete your purchase, you will receive an email containing the shipping timeframes to your property based on your country of origin. Please use this table as a reference for shipping to your country. Please keep in mind that processing can take 1-5 business days. In most instances, we ship the next business day.
Where are your warehouses located?
We currently have warehouses in America, Australia, China and Singapore.
Can I pay in my local currency?
The currency will be set to USD by default, this is converted to your currency once you reach checkout.
I ordered 2+ items, but only received one… where’s my order?
We have a large assortment of products stocked with various partners internationally. When you order multiple items at a time, they may be shipped separately so that they get to you faster. You may receive one item before the next, so please remain patient if you do not receive all of your items at once. They are on their way. If you have any questions about your order, do not hesitate to contact us.
What if I received an incorrect or missing Products?
Semoor Make Me Fit has a strict quality control process before products are dispatched. Semoor Make Me Fit will deal with incorrect or missing products as follows:
a. For incorrect products, we offer a full refund or replacement.
b. For products with wrong color, size which doesn't affect product function, etc., we offer a refund or resend if you provide a screenshot of complaint including name, content and date.
c. For parts missing which doesn’t affect product function, Semoor Make Me Fit may refund partially or resend the missing part; for parts missing which affect product function, we will resend the product only.
d. For accessories, we will resend the accessories.
Why have I not received any order confirmation details?
Most of the time this is because our customers have accidentally entered their email information incorrectly. Throughout the process, we send 2-3 emails, including an order confirmation, a fulfillment notice, and a shipping notice. If you believe you may have entered your email incorrectly, please contact us and we will fix it for you.
Can I exchange an item?
Yes, exchanges are possible depending on the product. The fastest way to ensure you receive the desired item is to return the original item and place a new order for the replacement. Please refer to our exchange policy for specific details.
What should I do if my item is damaged or defective?
If you receive a damaged or defective item, please contact us immediately. We will evaluate the issue and provide a resolution, which may include a replacement or refund, depending on the circumstances.
We offer a full refund or a replacement if packages received are badly damaged.
We offers a partial refund or a replacement if packages arrived partially damaged (except thread, slightly wrinkled, small scratches etc.).
Do you offer international shipping?
Yes international shipping is available for specific products.
Orders Delayed
Orders could be lacking tracking information, can be in transit, pending, expired 60 days after orders departed warehouse.
Sometimes, the order had arrived at the nearest post office to the buyer and make it pending because of insufficient address, package unclaimed, no such number, etc. It will be much more convenient for clients to contact local post office or go to the post office for delivery.
Due to such conditions as national realities, phone numbers, and religious beliefs in Israel, packages will be normally delivered to self pick-up cabinets, which may lead to packages being long overdue. Therefore, it will be much more convenient for clients to contact the local post office or go to the post office for delivery.
Sometimes, local tracking numbers may show a sign for delivery, but the end customer claims that the package has not been received.
How can I contact customer support?
You can reach our customer support team through our contact page on the website. We are committed to addressing your inquiries and providing assistance as needed.